Frequently Asked Questions

Check out the answers to some of our most common queries, about our business in general and more specifically the food we provide.

How are your patties delivered?

Next Day Delivery

Your patties are individually flow-wrapped using Polypropylene sheets, before being packed for shipping in quantities of 12 using cardboard boxes, thermal insulated polystyrene liners as well as recyclable ice gel packs. They will then be shipped using an Express delivery service.

Express delivery is available for all orders. Orders placed before 9am will be delivered via Next Day Delivery. Orders placed after 9am will be sent out on the next eligible day.

Orders are shipped out on Monday, Tuesday and Thursday for delivery the following day.

Standard+ Delivery

Your patties are individually flow-wrapped using Polypropylene sheets, before being packed for shipping in quantities of 12 using cardboard boxes, thermal insulated polystyrene liners as well as recyclable ice gel packs.

Orders are shipped out on Monday, Tuesday and Thursday for delivery within 1-2 working days. If your order is placed on Thursday by Standard Delivery, it will not be shipped until Monday. This is so that your patties will not be spoilt in transit over the weekend.

Standard Delivery

Your patties will be packaged in polypropylene sheets and then into a regular cardboard box with a recyclable gel ice pack but without any thermal polystyrene liner.

Orders are shipped out on Monday, Tuesday and Thursday for delivery within 1-2 working days. If your order is placed on Thursday by Standard Delivery, it will not be shipped until Monday. This is so that your patties will not be spoilt in transit over the weekend.

Any food product should be shipped in as fast a manner as possible, in turn we are not liable for any spoiling of goods when using standard delivery however we are aware that this service may be cost effective for some customers.

Where do you deliver to?

Currently we deliver to mainland United Kingdom. We do not deliver to the Scottish Highlands or Islands, The Isle of Wight, The Isle of Man, Jersey, Guernsey or Northern Ireland.

Please find below a list of postcodes that we do not currently deliver to:

  • AB30, AB33-AB38, AB41-AB45, AB51-AB56
  • FK17-FK21
  • G83
  • GY1 3 (Herm)
  • GY9 – GY10 (Alderney & Sark)
  • HS1-HS9
  • IV1-IV9, IV10-IV19, IV20-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63
  • KA27, KA28
  • KW1-KW14
  • PA20-PA38, PA41-PA49, PA60-PA80
  • PH15-PH26, PH30-PH44, PH49-PH50
  • TR21-TR25
  • ZE1-ZE3

How are your patties packaged?

Each premium box of Mr. Patties patties is packed with gel ice packs to work against the laws of Thermodynamics to keep your patties chilled. Our ice packs are made of 98% water and 2% cellulose gum which allows the packs to freeze at colder temperatures than pure ice. Our ice packs are rugged and have no specific life span meaning they are also recyclable, feel free to re-freeze them and use them again to keep food and other goods cold.

How should I store my patties?

You can freeze your patties on the day of delivery to keep them for up to 6 months, or you may store your patties in a refrigerator for up to 3 days at a temperature between 1-5°C and no lower than -12°C.

How do I cook my patties?

Our patties are best when defrosted and oven baked, at 175°C (Gas Mark 4) for approx 15 minutes. If freezing, please thaw patties completely before baking.

Do you offer Vegan/Vegetarian patties?

Yes, both our Callaloo and Vegetable patties use no animal-based products and are Vegan friendly. Our pastry in general contains no animal-based products, using vegetable based substitutes where necessary for butter etc. For further allergen information please use our allergen chart.

Are your patties Halal?

Yes, we use Halal certified meat in all of our meat based patties.